- Sherpa Kids UK
- UK Head Office
- Suite 3, Second Floor Profile West 950 Great West Road Brentford Middlesex TW8 9ES
- 0203 823 7060
- info@sherpakids.co.uk
Please read these Terms and Conditions carefully. By signing up for an account, with Sherpa Kids UK you accept these Terms and Conditions (which constitute a legal agreement). We’ll start with the basics, including a few definitions that should help you understand this agreement. Sherpa Kids UK (or the “Service”) is a childcare service offered through the URL’s sherpakids.co.uk: and/or sherpakids.magicbooking.co.uk (we’ll refer to them collectively as the “Website”) which allows you to create an account in order to view and book Out of School Hours Care Services including Before School Care, After School Care, Term Time Sports Clubs and Holiday Programmes for children aged 3-12 years (site dependant).
Customer Account Eligibility
You must:
• Be 18 years old and legally able to enter into contracts
• Complete the registration process
• Agree to these Terms and Conditions
• Provide true complete and up to date contact information
Closing your Customer Account
You or Sherpa Kids UK may terminate this agreement at any time. We may suspend our service to you at any time with/without cause and will refund you for any unused credits.
Once terminated we will delete all personal information we hold and if you do not log into your account for 18 months, we may treat your account as inactive and delete it from our systems. Further information on our retention policy is set out in our Privacy Policy.
Account and Password
You’re responsible for keeping your account name and password confidential. You’ll immediately notify us of any unauthorised use of your account. We don’t have access to your current password, and for security reasons, we may only reset your password.
Admissions
Sherpa Kids UK provide services to all children and are free from discrimination regardless of their gender, specific needs, learning difficulties, background, religion, ethnicity or how well they can speak English.
Sherpa Kids UK encourage children with additional needs to participate in its activities. Should a child require 1:1 care, Sherpa Kids UK endeavor to assist by working with local agencies, such as the Local Family Information Service (FIS) in an attempt to obtain the appropriate additional care and funding for the child. Please note booking requests for 1:1 care must be submitted at least 14 days in advance.
Bookings
Bookings for all Sherpa Kids UK services must be made in advance.
Full payment must be made at the time of booking if paying via credit or debit card.
If paying via Childcare Vouchers, please note that payments can take up to 7 days to arrive. Please use your booking confirmation number as a payment reference.
If you have selected to pay by either card instalment or childcare voucher/tax free childcare payments, your first instalment will be due the month prior to the start of your booked sessions.
For Tax Free Childcare payments, please email our Customer Relations Team at info@sherpakids.co.uk quoting your child’s HMRC reference number.
Please note having an overdue balance may lead to the termination of your child’s place within the club.
Sherpa Kids UK will pass any unrecovered fees to an external debt collection agency. Any fees associated with the debt collection will be passed on to the debtor.
Bookings can be made on-line via the Sherpa Kids UK website: www.sherpakids.co.uk and/or www.sherpakids.magicbooking.co.uk
Prices are reviewed on an annual basis and will be increased in line with the Consumer Price Index.
Methods of Payment
Sherpa Kids UK accepts payment by credit or debit card and childcare vouchers. Please note we do not accept American Express. Under no circumstances is cash accepted as payment for a booking at a Sherpa Kids UK site.
Childcare Vouchers
If your employer offers a childcare voucher scheme, you may be able to use these vouchers towards the payment of your booking. Sherpa Kids UK accept the following childcare vouchers:
• Allsave Limited
• Busy Bee Benefits
• Care 4
• Childcare Choices
• Co-Operative
• Computer Share
• Early Years
• Eden Red/Accor
• Employers for Childcare
• Enjoy Benefits
• Fair Care
• Fidelity
• Gemelli
• Kiddie Vouchers
• RG Childcare
• Salary Exchange Vouchers
• Sodexo Motivation Solutions
• Spelthorne Play Scheme
• Tax Credits
• TEDS evouchers
• You at Work
Childcare Tax Credits
You may be entitled to childcare tax credits, which could assist with up to 70% of the cost of this booking. To find out if you qualify, call the Tax Credit Office on 0845 300 3900, or visit www.taxcredits.inlandrevenue.gov.uk.
Booking Confirmation
All bookings will be confirmed by email.
Late Bookings
Please note that bookings required on the day of the activity can only be made online via www.sherpakids.co.uk and/or www.sherpakids.magicbooking.co.uk before 07:00am for Before School Care, 2:00pm for After School Care and before 07.00am for Holiday Programme Services.
Arrival on Site without an Advance Booking
If an advance booking for a Sherpa Kids UK activity has not been made prior to the activity start date and the customer arrives at the site on the activity start date, access to Sherpa Kids UK activities will only be granted if:
• The customer is already registered for Sherpa Kids UK services and holds a current Magic Bookings account
• There are a sufficient number of staff on duty to ensure compliance with required staff to child ratios.
• The customer will receive notification that a late booking has been charged to their account and will be required to make payment on-line
Changes to Existing Bookings
All changes made to existing bookings with be charged at the applicable rate.
Cancelling of Booking by Customer
• For cancellation of a booking, Sherpa Kids UK will require 48 hours’ notice prior to the activity start date.
• As Sherpa Kids UK operates a no refund policy, customers who cancel their booking before the 48 hours’ notice period will receive a full credit note which will be placed onto their Sherpa Kids UK account and will be valid for 12 months from the date of issue.
• No credit notes will be issued for activities which are cancelled within the 48 hours’ notice prior to the activity start date.
Cancellation of Booking by Sherpa Kids UK
Forced Closures If Sherpa Kids UK is forced to close due to an external factor beyond its control such as bad weather, infectious or contagious disease outbreak, power cut, boiler breakdown, Teacher Strikes or other industrial action, by order of Local Authority or Environmental Health, customers will still be liable for fees incurred during the entire period of closure. Schedule Changes Sherpa Kids UK may need to amend activity programmes, schedules, services, dates, times and/or venues on occasions for reasons that may be out of it’s control. These changes will be without refund or compensation to the customer.
Personal Property
Valuable items should not be brought to Sherpa Kids UK services. Please note children traveling to our services via scooter will not be permitted to leave them onsite due to space restrictions and safekeeping issues. Sherpa Kids UK will not be liable for the loss or damage of any item of personal/valuable property brought to any of its venues. We advise parents to ensure that all bags and clothing are clearly labelled with the child’s name.
Mobile Phones and Electronic Devices
Children are requested not to bring mobile phones or electronic devices to any Sherpa Kids UK Services. In certain circumstances and if a mobile device is brought in by a child, the device will be kept in the site managers box which will be locked and secured at all times. Sherpa Kids UK do not take any responsibility for the damage or loss of any mobile phone or electronic devices that are brought to its services.
Please note that each Sherpa Kids UK site has access to a site phone and/or tablet device to be used appropriately within our services and in case of emergencies.
Parents/Guardians are required to contact Sherpa Kids UK Head office on +44 (0)7736 298970 if they wish to speak with their child during service times.
Food and Drink
Sherpa Kids UK provide the following food/drink options (site dependent- see www.sherpakids.co.uk for details):
• Parents/Carers provide own food/drink
• Sherpa Kids UK provide food/drink option
• Sherpa Kids UK Site/Partner provides food/drink option
Sherpa Kids UK require parents/carers to notify its Customer Service Team, of any special dietary requirements or allergies when they complete the registration process and ensure that any changes are updated on their customer account. This information is made available to the Sherpa Kids UK on site team via the Child Information Form and Detailed Register.
Note: Drinking water will always be accessible to children throughout our sessions
Sherpa Kids UK have a strict NO NUT policy, which MUST be adhered to during all service provisions.
Behaviour
Sherpa Kids UK ensures that all staff and children attending services are treated with the same respect during all activities, with the use of effective behaviour management strategies to promote the welfare & enjoyment of all children attending.
Sherpa Kids UK expects it staff and children to be free from bullying harassment and aggressive behavior and will not tolerate such behavior from children attending the services or from their parents/legal guardians.
Sherpa Kids will work in partnership with parents, schools and children with the aim to manage behaviour using clear, consistent & positive strategies. Our staff will use encouraging positive behaviour as well as providing clear guidance for managing poor behaviour and maintaining the safety and welfare of children and staff.
We recommend that all our activities have clear ‘rules and agreements in place’, these can be displayed for all to see, with the children taking an active role in these each session, as well as being able to discuss freely as and when required.
Sherpa Kids UK has a responsibility for ensuring the well-being and safety of all children in its care and have approved procedures for managing behaviour. The company follows a zero-tolerance policy on discrimination, bullying and persistent poor behaviour of any kind.
On rare occasions, and in more serious cases, Sherpa Kids UK reserves the right to ask parents/legal guardians to remove children from its services.
In the event of unacceptable behaviour by parents/legal guardian Sherpa Kids UK reserves the right to terminate any current bookings and close the customer account.
In these events, no refund will be made for any remaining days booked, and any costs associated with the exclusion of the child, or the termination of the account including transport home, will be the responsibility of the parents/legal guardian. Sign in and sign out of child/ren and Security
Sherpa Kids UK work in accordance with Ofsted’s requirements and have strict security procedures to ensure the safety of your child/ren which is paramount at all times;
• All children must be checked in and out of service at the start and end of the day by a parent/legal guardian or an authorised carer
• At Sherpa Kids UK Holiday Programmes, all collectors must provide the unique wristband code associated with their child for that day’s activities.
Please Note: children will only be released into the charge of nominated collectors detailed on the registration information on their customer account who are in possession of the correct password.
These actions follow the procedures set out in the Sherpa Kids UK Policy and Procedures.
Late collection of Child/ren
In the event of a child/ren not being collected on time the following process will be followed:
• A late fee will be charged per child if they are not collected within their booked hours or prior to the service closing. The late fees are £8.00 per 15 minutes
• Sherpa Kids UK reserves the right to charge for lateness between 0-15 minutes if this is a reoccurring event and notice is not received. The late fee covers the cost of staff overtime to remain with the child. Parents/legal guardians are required to advise Sherpa Kids UK if they will be late collecting their child. This prevents both the staff and child from worrying.
Safeguarding
All Sherpa Kids UK team members go through strict safer recruitment process including enhanced DBS clearance reference checks and disqualification by association checks.
Sherpa Kids UK have legal obligations in relation to Safeguarding. Sherpa Kids UK staff have a duty to respond if they suspect a child in their care may be suffering from abuse. Any disclosure of child abuse or neglect will be fully investigated and reported to our internal regulator, Ofsted and all other official agencies.
Concerns, Compliments and Complaints
At Sherpa Kids UK, we aim to work in partnership with parents to deliver a high-quality childcare service for everyone. If for any reason we fall short of this goal, we would like to be informed in order to amend our practices for the future.
Records of all complaints are kept for at least three years. A summary of complaints is available for parents/guardians and OFSTED upon request.
Equal Opportunities
Sherpa Kids UK is an equal opportunities employer and welcomes all children, regardless of gender, ability, race or religion. Each child attending Sherpa Kids UK services is of equal value and is entitled to equal access of opportunity. The company operates a zero tolerance policy on discrimination or bullying of any kind.
First Aid
In the event of an accident, first aid will be administered in accordance with the permissions you have agreed and confirmed during the registration process to children in our care, and the emergency services will be called if necessary. All Sherpa Kids UK First Aid policies are written in accordance with Ofsted recommendations.
Health, Sickness and Medication
Any medical conditions must be fully disclosed at 1) time of registration and 2) at drop off and sign in on site to the site manager. Essential prescribed medication must be handed into each child’s Site Manager for safe keeping and a medication consent form is completed and seen by the Site manager.
Sherpa Kids UK requires all children who are ill or infectious be kept at home for the full duration of their ailment, and for 48 hours after the last symptom occurs.
Insurance
Sherpa Kids UK has Public/Employee Liability insurance cover and an insurance certificate is displayed at all Sherpa Kids UK sites.
Our Liability
We do not exclude or limit in any way our liability for:
a) Death or personal injury caused by our negligence of our employees, agents or subcontractors
b) Fraud or fraudulent misrepresentation
c) Breach of any term of the Consumer Rights Act 2015
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms or negligence. We are not responsible for any loss or damage that is not an obvious consequence of Sherpa Kids UK breaching these Terms.
Changes
We may change any of the Terms and Conditions by posting revised terms and conditions on our Website and/or by sending an email to the last email address you gave us., the new terms and conditions will be effective immediately and apply to any continued or new use of our Services. We may change the Website, the Service, or any features of the Service at any time.
Other Important Terms
We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these terms. We will always notify you in writing or by posting on our website if this occurs.
You may only transfer your rights under the terms which shall extend to any participant but such extension shall not affect our rights to terminate or vary contract in accordance with the terms.
Your rights under the terms shall extend to any participant but such extension shall not affect our rights to terminate or vary any contract in accordance with the terms.
Each of the paragraphs of these terms operates separately, if any court or relevant authority decides that any of them are unlawful or unenforceable then the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These terms are governed by English law. This means a contract for the activity through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.
However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
Policies and Procedures
A full overview of all Sherpa Kids UK policies and procedures are available for inspection at each respective Sherpa Kids UK venue.
Programme Dates and Activities
All of the information in our literature is correct at the time of printing. Not every activity pictured in our literature is available at every venue. Please check venue specific details using the service finder on our website www.sherpakids.co.uk to find out what’s available and where.
Should you have any further queries, please do not hesitate to contact our parent line on +44 (0)7736 298970
We are delighted that you have chosen Sherpa Kids UK and look forward to your child joining us soon.
The Sherpa Kids UK Team