Sherpa Kids England Limited is committed to protect the privacy of individuals who either visit our website, make a booking through our customer service agents, such as over the phone and those who participate and attend one of our services.
The Data Controller who is responsible for your personal data is Sherpa Kids England Limited whose office is situated at Suite 3, Second Floor, Profile West, 950 Great West Road, Brentford TW8 9ES. Our contact details are Tel: 07736 298970, email: firstname.lastname@example.org.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We appreciate the chance to deal with any concern you have prior to raising the issue with the ICO.
When using our website’s online facilities or when opening an account with our customer service team, you will be required to provide personal data in relation to yourself but also for the children who you will register to attend our services. When providing any personal information relating to a child you warrant that you are a person with parental responsibility for such child.
Information we collect about you:
Personal data is collected from you when you register to use our services, make bookings, enter into any of our competitions or promotions, submit a customer review, apply for a job or enter into correspondence with us.
The information we collect about you, as both the person with parental responsibility for the child registering for our services and the account holder is:
In addition, we will collect from you details of any child that you are registering for participation in any of our services. The information we collect from you about such children is summarised as follows:
The collection by us of any health or special care related information is so that we can ensure our services are run safely and the interests of your child are protected while in our care.
In order to protect the interests of the children attending our services we may from time to time determine that attendance of a particular child due to health or other requirements is not in the best interests of that child or the other children. We will not share this information with any other third parties unless in an emergency such as to health workers in the event your child becomes ill.
We may also collect and store information about the behaviour of you or your child as part of our behaviour expectations as set out in the Terms and Conditions. We will discuss any issues with you first, but we may need to share this information with a school (if the service is being provided as part of a school programme).
Information we collect from other parties other than yourselves.
We generally only collect information directly from you about you and your child and sometimes information direct from your child. In some limited situations, such as where a school or local authority is providing the funding for your child’s attendance, registration information about you and the child may be provided directly by them.
In addition, we may collect from other parties practical and operational information such as child whereabouts on a particular day from a school in order to ensure safe and proper collection of such children from their school activities.
Information we provide to third parties
We generally do not provide any personal data about you or your child to a third party. However, the following are times when personal data is provided to a third party:
How we use any personal data collected from you.
We will only collect and process your personal data when the law allows us to. Most commonly the basis upon which we process your data or that of your child is in the following circumstances:
We do not transfer your personal data outside of the European Economic Area
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by sending an email to: email@example.com.
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
You have the right to:
If you wish to exercise any of the rights set out above, please submit a written request to the Sherpa Kids Data Protection Officer.
No fee usually required.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
When you visit our website, we also collect information automatically about your visits, such as browsing patterns. However, information collected in this way is only used in aggregate and anonymous form rather than being linked to identifiable individuals.
When you visit our website, we may send you cookies. Cookies are small pieces of data that our site transfers to your computers’ hard drive when you visit the website. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie and a value which usually is a randomly generated unique number. The following two types of cookies are used on our website:-
These are temporary cookies that remain in the cookie file of your browser until you leave our website. These allow you to carry information across the pages of our website and avoid you having to re-enter information.
Third Party Cookies
Third parties provide persistent cookies via our website. These are used to compile anonymous, aggregated statistics in order to serve advertisements on our website and track whether these advertisements are clicked on by users in order to control how often you are shown a particular advertisement. They also count the number of anonymous users of the website and provide security within transactions.
Our cookies cannot be used by themselves to identify you. You have the ability to accept or decline cookies by modifying the setting in your browser. However, you may not be able to use all of the interactive features of our website if the cookies are disabled. You may disable cookies through your browser by following the instruction on www.allaboutcookies.org/manage
Any comments or suggestions on how we manage your privacy will be welcome and can be submitted by emailing firstname.lastname@example.org